Please read these Terms and Conditions carefully before using this website. By accessing or using industrial.com.my, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree, please do not use this website.
1. About This Website
Industrial.com.my is owned and operated as Malaysia’s industrial knowledge base, providing in-depth guides, company profiles, a business directory, industry news and resources across multiple sectors of Malaysian industry. These Terms and Conditions govern your use of this website and all content, features and services available on it.
2. Intellectual Property
The industrial.com.my name, logo, website design, visual identity, and all original content published on this website are the property of industrial.com.my. Our original written content, graphics and design elements are protected by copyright under Malaysian law, which arises automatically upon creation and does not require registration.
You may not use, copy, reproduce or imitate our name, logo or visual identity in a way that is likely to mislead others into believing there is an association with, endorsement by, or connection to industrial.com.my. Industrial.com.my reserves the right to take legal action to protect its name, reputation and content under applicable Malaysian law, including copyright law and the common law tort of passing off.
All third-party brand names, trademarks, logos and company names appearing on this website, including in directory listings and editorial content, are the property of their respective owners. Their appearance on this website does not imply any affiliation with, endorsement by, or sponsorship of industrial.com.my unless explicitly stated. Industrial.com.my makes no claim of ownership over any third-party intellectual property appearing on this site.
3. Use of Content
All content published on industrial.com.my is the intellectual property of industrial.com.my unless otherwise stated. You may read, share and reference our content for personal, educational or professional purposes, provided you credit industrial.com.my as the source with a direct link to the original page. You may not copy, reproduce, republish, redistribute, sell or sublicense substantial portions of our content for commercial purposes without prior written permission.
4. Prohibition on Automated Extraction and AI Use
You may not use automated tools, bots, web crawlers, scrapers, spiders, data mining software or any similar technology to access, extract, copy, index or download content or data from this website in bulk.
You may not use any content, data, company listings or other material from this website to train, fine-tune, develop, benchmark or improve any artificial intelligence model, large language model, machine learning system or similar technology, without prior written permission.
Industrial.com.my reserves the right to implement technical measures to detect and block automated access, and to take legal action against any party found to be in violation of these terms.
5. Accuracy of Information
We make every effort to ensure information published on industrial.com.my is accurate and current. However, industrial.com.my makes no warranties regarding the completeness, accuracy or suitability of any information for any particular purpose. Always verify critical information independently before making business, legal, financial or operational decisions. Industrial.com.my accepts no liability for losses arising from reliance on information published on this site.
6. Directory Listings
The industrial.com.my business directory provides listings of companies operating across Malaysian industry sectors.
For visitors using the directory:
- Listings are published for informational purposes only and do not constitute an endorsement or verification of any listed company.
- Industrial.com.my does not verify the accuracy or legitimacy of information provided by listed companies. Verify any company independently before entering into a business relationship.
- Industrial.com.my is not a party to any transaction between you and a listed company and accepts no responsibility for any outcome.
- Contact details and listing information may change without notice. Confirm details directly with the company.
For companies submitting listings:
- By submitting a listing, you confirm all information is accurate, truthful and not misleading.
- You confirm that you are authorised to represent the company being listed.
- You agree not to submit listings for companies that do not exist or that you have no authority to represent.
- You agree not to submit false, defamatory, misleading or fraudulent information about any company including competitors.
- You agree not to infringe the intellectual property, trademarks or brand identity of any third party in your listing content.
- Industrial.com.my reserves the right to edit, reject, suspend or remove any listing at its sole discretion without liability.
- For paid listings, fees are non-refundable once published. No guarantee of traffic, enquiries or business outcomes is provided.
- You are responsible for keeping your listing information current.
- Industrial.com.my reserves the right to modify listing packages, features and pricing at any time with reasonable notice.
7. User Accounts and Registration
Industrial.com.my may offer registered user accounts in future for directory listing management, newsletter preferences and access to member-only content. Where available:
- You are responsible for maintaining the confidentiality of your account credentials.
- You must provide accurate and complete information when creating an account.
- You may not create an account on behalf of another person without authorisation, or create multiple accounts to circumvent restrictions.
- Industrial.com.my reserves the right to suspend or terminate any account found to be in breach of these terms.
8. Paid Services and Payment Terms
Industrial.com.my may offer paid services including premium directory listings, featured placements, sponsored content and other commercial products. Where available:
- All prices are quoted in Malaysian Ringgit (MYR) and are inclusive of applicable taxes unless otherwise stated.
- Payment is required in advance for all paid services unless a separate written agreement states otherwise.
- Industrial.com.my uses third-party payment processors. By making a payment, you also agree to the terms of the applicable payment processor.
- Invoices and receipts will be issued electronically to the email address provided at purchase.
- Industrial.com.my reserves the right to change pricing and service offerings at any time. Price changes will not affect services already paid for.
9. Cancellation and Refund Policy
- Paid directory listings are non-refundable once published. Cancellation requests before publication must be submitted within 24 hours of payment.
- Subscription-based services may be cancelled at any time but no partial refunds will be issued for unused periods, unless required by Malaysian consumer protection law.
- If a paid service is not delivered as described due to an error on our part, we will offer a correction or credit at our discretion.
- Refund requests must be submitted through the Contact page with the relevant invoice number. We will respond within 14 business days.
10. User-Submitted Content
Where this website allows users to submit content including listings, descriptions, reviews or other material, you grant industrial.com.my a non-exclusive, royalty-free, perpetual, worldwide licence to use, display, reproduce, modify and distribute that content on this website and in related promotional materials. You are solely responsible for submitted content and confirm it does not infringe third-party rights, does not contain false or misleading information, and does not violate Malaysian law.
11. Reviews and Ratings
Industrial.com.my may introduce review and rating features for directory listings in future. Where available:
- Reviews must be based on genuine first-hand experience with the company reviewed.
- You may not submit fake, paid, incentivised or defamatory reviews.
- Industrial.com.my does not verify review authenticity and is not liable for third-party review content.
- Companies may report reviews believed to be false or defamatory. Industrial.com.my may remove reviews at its discretion.
- Industrial.com.my is not responsible for any business impact arising from published reviews.
12. Newsletter and Email Communications
By subscribing to our newsletter, you agree to receive periodic emails containing industry news, guides, directory updates and relevant commercial information. You may unsubscribe at any time using the unsubscribe link in any email or through the Contact page. We will process unsubscribe requests within 7 business days. We will not use your email for unrelated third-party marketing without your explicit consent.
13. Prohibited Conduct
When using this website, you agree not to:
- Submit false, fraudulent, misleading or defamatory information through any form, listing, review or contact mechanism
- Use this website to send unsolicited commercial communications to listed companies or individuals
- Use contact details from this directory for mass marketing, data harvesting or resale
- Attempt to gain unauthorised access to any part of this website or its systems
- Interfere with or disrupt website operation through any technical means
- Use this website for any unlawful purpose or in violation of Malaysian law
- Misrepresent your identity or authorisation when submitting listings or contacting us
- Post content that is harmful, offensive, defamatory, obscene or in violation of third-party rights
- Circumvent any technical protection measures implemented by industrial.com.my
14. External Links
This website contains links to third-party websites including company websites in our directory. These links are provided for reference only. Industrial.com.my accepts no responsibility for external website content, accuracy or practices. Linking to an external site does not imply endorsement.
15. Advertising and Sponsored Content
Industrial.com.my does not accept payment to influence its editorial knowledge base content. Where sponsored content, paid listings or advertising appear, they will be clearly identified as commercial content. Our editorial content is produced independently of commercial relationships.
16. Indemnification
You agree to indemnify and hold harmless industrial.com.my, its owners, editors, contributors, partners and agents from all claims, losses, damages, liabilities, costs and expenses, including reasonable legal fees, arising from your use of this website, your content submissions, your violation of these terms, or your infringement of any third party’s rights.
17. Limitation of Liability
To the fullest extent permitted by Malaysian law, industrial.com.my shall not be liable for any direct, indirect, incidental, consequential or special loss or damage arising from your use of this website, reliance on its content, or any transaction arising from directory listings or other services. In no event shall industrial.com.my’s total aggregate liability exceed the amount you have paid, if any, for the specific service giving rise to the claim in the twelve months preceding the claim.
18. Force Majeure
Industrial.com.my shall not be liable for any failure or delay in performing its obligations where such failure results from circumstances beyond its reasonable control, including acts of God, natural disasters, war, civil unrest, government action, power failures, internet outages, cyberattacks, pandemics or third-party service failures.
19. Disclaimer for Professional Advice
Nothing on this website constitutes legal, financial, medical, engineering, safety or other professional advice. All content is published for general informational and educational purposes only. For decisions involving legal, financial, regulatory, technical or safety matters, always consult a qualified and licensed professional.
20. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining terms. The remaining provisions shall continue in full force and effect.
21. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and industrial.com.my regarding your use of this website and supersede all prior agreements and understandings relating to the subject matter of these terms.
22. Waiver
No failure or delay by industrial.com.my to exercise any right or remedy shall constitute a waiver of that right or remedy. A waiver of any breach shall not be deemed a waiver of any subsequent breach.
23. Changes to These Terms
We may update these Terms and Conditions from time to time. The date at the top of this page reflects the most recent revision. We will make reasonable efforts to notify users of material changes. Continued use of this website after changes are published constitutes acceptance of the updated terms.
24. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.
25. Contact
If you have any questions about these Terms and Conditions, wish to report a listing issue, require written permission to use our content, or wish to notify us of a potential intellectual property infringement, please contact us through the Contact page on this website.
