This Privacy Policy explains how industrial.com.my collects, uses, stores and protects personal data in connection with this website, its business directory, newsletter and any other services offered on this platform. This policy is written in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA) and its subsequent amendments. By using this website, you consent to the data practices described in this policy.
1. Data Controller
Industrial.com.my is the data controller responsible for personal data collected through this website. For any questions about how we handle your data, please contact us through the Contact page on this website.
2. What Data We Collect
Data you provide directly:
- Name and email address when you submit a contact form or subscribe to our newsletter
- Company name, address, telephone number, website URL and business description when you submit a directory listing
- Account credentials including username and password if user registration is made available
- Payment information submitted in connection with paid services, processed by our third-party payment processor
- Any additional information you include in a message, enquiry or submission form
Data collected automatically when you visit:
- IP address and browser type and version
- Pages visited, time spent, links clicked and navigation paths
- Referring website, search engine or search term that brought you to our site
- Device type, screen resolution, operating system and language settings
- Cookie identifiers and session data
3. How We Use Your Data
- To respond to enquiries submitted through our contact form
- To send newsletters and industry updates to subscribers who have opted in
- To publish and manage business directory listings
- To verify the accuracy or legitimacy of listing submissions where necessary
- To process payments for paid services and issue invoices
- To manage user accounts where registration is available
- To understand how visitors use our website and improve content and user experience
- To monitor website performance, detect fraud, prevent abuse and maintain security
- To send service-related communications such as listing renewal reminders
- To comply with legal obligations under Malaysian law
We do not sell, rent or trade your personal data to third parties for their marketing purposes without your explicit consent.
4. Directory Listing Data
Business information submitted as part of a directory listing will be published publicly on this website. By submitting a listing, you consent to this public publication and confirm that you have authority to publish the information on behalf of the company. You are responsible for ensuring that any personal data included in a listing is submitted with the consent of the individual concerned.
If you wish to update or remove a published listing, please contact us through the Contact page.
5. Cookies and Tracking Technologies
- Essential cookies: required for the website to function. These cannot be disabled.
- Analytics cookies: used to understand how visitors interact with our website. We use Google Analytics for this purpose.
- Preference cookies: used to remember your settings and preferences across visits.
- Marketing and advertising cookies: may be used in future through platforms such as Google Ads, Facebook Pixel or similar services. We will update this policy before activating any such cookies.
You can manage cookies through your browser settings. A cookie consent notice is displayed on your first visit.
6. Third-Party Service Providers
- Google Analytics (Google LLC, United States): website traffic analysis and visitor behaviour reporting
- Google Ads (Google LLC, United States): advertising and remarketing, if activated in future
- Meta Pixel (Meta Platforms Inc., United States): advertising on Facebook and Instagram, if activated in future
- Email newsletter platform: for delivering newsletters and communications to subscribers
- Payment processor such as Stripe, iPay88, Billplz or similar: for processing payments
- Web hosting and cloud infrastructure provider: your data passes through our hosting systems as part of normal website operation
Each provider operates under its own privacy policy.
7. Cross-Border Data Transfer
Some of our third-party service providers are based outside Malaysia and may process your data in other countries including the United States. By using this website, you consent to such transfers. We take reasonable steps to ensure your data is protected with appropriate safeguards consistent with Malaysia’s PDPA 2010 and its amendments.
8. Analytics and Remarketing
We use Google Analytics to analyse how visitors use our website. In future, we may use remarketing features through Google Ads, Meta Pixel or similar platforms. Where such features are activated, you may opt out through your Google account settings or the relevant platform’s opt-out mechanism.
9. Payment Data
Payment transactions are processed by our third-party payment processor. Industrial.com.my does not store your full payment card details. We retain only the information necessary to confirm payment and issue invoices, such as your name, email address, transaction reference and amount paid.
10. User Account Data
Where user account registration is made available, we will collect and store your account credentials, profile information and account activity. You may request deletion of your account and associated data at any time by contacting us through the Contact page.
11. Data Retention
- Contact form submissions: retained for up to 24 months, then securely deleted
- Newsletter subscriber data: retained until you unsubscribe, then deleted within 30 days
- Directory listing data: retained for the duration of the active listing and for up to 12 months after removal
- Payment and invoice records: retained for a minimum of 7 years in accordance with Malaysian financial record-keeping requirements
- User account data: retained while the account is active and for up to 12 months after deletion
- Website analytics data: retained in accordance with Google Analytics data retention settings, typically 26 months
12. Your Rights Under PDPA Malaysia
- Right of access: request a copy of the personal data we hold about you
- Right to correction: request correction of inaccurate or incomplete personal data
- Right to withdraw consent: withdraw consent for processing at any time, subject to legal or contractual restrictions
- Right to limit processing: request that we cease using your data for direct marketing purposes
To exercise any of these rights, please contact us through the Contact page. We will respond within 21 days.
13. Data Breach Notification
In the event of a personal data breach likely to result in risk to your rights and freedoms, industrial.com.my will notify the relevant regulatory authorities and affected individuals in accordance with Malaysia’s PDPA 2010 and its 2024 amendments. We will take all reasonable steps to contain, investigate and remediate any breach promptly.
14. Do Not Track
Our website does not currently respond to Do Not Track (DNT) browser signals as there is no universal standard for interpretation. You may use the cookie management and opt-out mechanisms described in this policy to limit tracking where applicable.
15. Data Security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, loss or destruction. No internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security and you provide data to us at your own risk.
16. Children’s Privacy
This website is not intended for use by children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
17. How to Withdraw Consent or Unsubscribe
- To unsubscribe from our newsletter: click the unsubscribe link in any email. Processed within 7 business days.
- To request deletion of your personal data: contact us through the Contact page. Processed within 21 days.
- To update or correct your data: contact us through the Contact page.
- To opt out of analytics tracking: install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
18. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this website after changes are published constitutes your acceptance of the updated policy.
19. Contact
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact us through the Contact page on this website.
